• Arrivia
    North America / Private Equity



    arrivia is a global provider of technology-based B2B2C travel-based loyalty and reward solutions for organisations such as American Express, USAA and Diamond Resorts.

    The company has developed a network business model that enables leading brands to offer loyalty programmes that provide customers with unmatched value on all travel products (e.g. cruise, hotel, resort etc.)  arrivia also partners with leading travel suppliers to generate incremental travel bookings from members of its loyalty programmes.

    arrivia employs over 2,300 staff and is headquartered in Scottsdale, Arizona with additional offices in Australia, the UK, Portugal, India, Mexico, New Zealand and the Philippines.


    • Strong underlying market growth in cruise and rewards-based travel; tailwinds towards increased use of loyalty programmes
    • Partnering with the Founders to provide expertise and capital to accelerate the international growth of the business 
    • Commercial investments in digital marketing and business development to support organic growth 
    • Acquired three strategic businesses: 
      • SOR Technologies: TAM expansion into mid-market membership programmes 
      • WMPH: retail cruise agency with significant online presence 
      • RedWeek: online timeshare rental marketplace  
    • Consolidated technology platforms into single unified travel booking and loyalty experience 
    "Over the years, arrivia has built a very successful travel distribution company that has unique capabilities in the areas of membership, loyalty and revenue management. I believe the company has tremendous opportunities to capitalise on this foundation and innovate for the future. 3i has been a value-added partner with its experience in the travel industry and an impressive international network.’" Mike Nelson, CEO, arrivia

    Regulatory information 
    This transaction involved a recommendation of 3i Corporation.

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