arrivia
- Sector Services and Software
- Year invested 2018
- Location North America
- Status Current
arrivia is a global provider of technology-based B2B2C travel-based loyalty and reward solutions for organisations such as American Express, USAA and Diamond Resorts.
Visit arrivia.com
Overview
The company has developed a network business model that enables leading brands to offer loyalty programmes that provide customers with unmatched value on all travel products (e.g. cruise, hotel, resort etc).
arrivia also partners with leading travel suppliers to generate incremental travel bookings from members of its loyalty programmes. arrivia employs over 2,300 staff and is headquartered in Scottsdale, Arizona with additional offices in Australia, the UK, Portugal, India, Mexico, New Zealand and the Philippines.
How we add value
We have supported commercial investments in digital marketing and business development to enable further organic growth.
We have also supported the acquisitions of three strategic businesses; SOR Technologies, which provided TAM expansion into mid-market membership programmes; WMPH, which is a retail cruise agency with a significant online presence; and RedWeek, an online timeshare rental marketplace.
With our support, the company has experienced strong underlying market growth in cruise and rewards-based travel and benefitted from tailwinds towards the increased use of loyalty programmes. Finally, we have helped arrivia to consolidate its technology platforms into a single unified travel booking and loyalty experience.
Over the years, arrivia has built a very successful travel distribution company that has unique capabilities in the areas of membership, loyalty and revenue management. I believe the company has tremendous opportunities to capitalise on this foundation and innovate for the future. 3i has been a value-added partner with its experience in the travel industry and an impressive international network.
Regulatory information
This transaction involved a recommendation of 3i Corporation.